What do I need to bring with me when I arrive to collect my car hire?
The most important things to remember are your driving licence and a credit card to secure against your rental. You should also bring along another form of ID with your home address on it (such as a I.D Card), in case it's required and visitors from outside the UAE will also need to present their passport.
Do I need to bring my Driving Licence with me?
Yes, if you are unable to produce your driving licence you may not be able to drive away a hire car.
What types of payment should I bring?
You should bring with you a major credit card, to secure payment of your rental and to authorise against potential damage claims resulting from your rental.
How do I find your Rental Station?
For your added convienience we deliver the vehicle to your location, or alternateley depending on your travel plans, we have several pick and drop locations all over the UAE. Always ensuring we work around your travel plans. For more details contact our central reservation department.
When is the Rental Station Open?
Before travelling make sure you check the current rental station opening times. In the case of bank holidays, it is advisable to ring the central reservations number to check
How old will the Vehicle that I rent be?
When you hire a car from ABC , you can be sure that the vehicle you'll be provided with for your rental will be no older than 12 months old.
What should I do if my flight is delayed?
Providing you have given your flight number at the time of reservation, ABC staff will wait for your flight to land so that you can still continue your ownward journey.
What should I do if the vehicle I'm renting breaks down?
Emergency contact information is provided in all ABC vehicles in the form of an Emergency Assistance phone number that can be found on the rear of the tax disc holder. The information can also be found within your rental documentation, and very often also on the key fob of your rental vehicles keys.
The Emergency Assistance number is available to use at all times, 24 hours a day, 365 days a year, so if ever you get into difficulty with an ABC vehicle, all you need to do is call this number and our trained team of experts will be there to help.
If I want to extend my rental while I have the vehicle, what should I do?
If you wish to extend your rental, all you need to do is contact the rental station where you collected the vehicle and they'll do the rest for you.
When will I receive confirmation of my reservation?
Once you've completed your reservation online, an e-mail will be automatically sent to you confirming the reservation and advising you of the rental details for your reference. You will also be given a reservation number. Please keep this safe as you may be asked to provide this number in any future correspondance concerning your reservation.
Where should I return my rental vehicle?
This will depend on your travel plans, you can have the vehicle collected from the point of hire or you may also request to select a different drop off point, either way we will advise you of the most convienient location to suit your needs.
